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[PSUP-125] I am trying to installl ubtools and I am Getting the error describe in page , when I go to homepage to get the evaluation key I see: you dont have access.. Created: 22/Oct/08 Updated: 13/Nov/08 |
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| Status: | Closed |
| Project: | PUBLIC_SUPPORT |
| Fix Version/s: | None |
| Type: | ubTools - License Request | Priority: | Major |
| Reporter: | Marcel Rosa | Assignee: | ubTools Support |
| Resolution: | Customer Timeout | Votes: | 0 |
| Product: | itrprof SQL Analyzer |
| Description |
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I'd like the license key for evaluation of ubtools , I put LICENSE_KEY=EVALUATION , try to run the analyzer and get the error about license, in the doc I see to go to homepage and get the license , but when I chick in the homepage and go to the bottom I see other message: You do not have the roles required to access this portlet. |
| Comments |
| Comment by ubTools Support [ 23/Oct/08 07:36 AM ] |
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Hello Marcel,
There are 2 different accounts at ubTools.com as defined at http://www.ubtools.com/web/public/about/news/new_ubtools_accounts Since you could create this issue, you had created a Support Account. To generate license keys or use ubTools Web Package as online, you need to create Portal Account. For un-logged in users, there is "Sign In" link at the top of every pages. Click it and create a portal account. Then, log in. After log in, you will be get permission to generate license keys or run ubTools Web Package as online. Let me know if you encounter a problem. regards... |
| Comment by ubTools Support [ 28/Oct/08 09:03 AM ] |
| could you generate a license ? |
| Comment by ubTools Support [ 13/Nov/08 09:56 AM ] |
| Closing with "Customer Timeout" status. |
[PSUP-120] I have installed ubTools, but when I click Analyze in itrprof it gives me an errror Created: 17/Jun/08 Updated: 19/Jun/08 |
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| Status: | Closed |
| Project: | PUBLIC_SUPPORT |
| Fix Version/s: | None |
| Type: | ubTools - License Request | Priority: | Major |
| Reporter: | Sofia Smolen | Assignee: | ubTools Support |
| Resolution: | Answered | Votes: | 0 |
| Product: | itrprof SQL Analyzer |
| Description |
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Exception: a.lang.UnsupportedOperationException: ppf-03 [0] : Initialization parameters error. Cause : java.lang.UnsupportedOperationException: Not a proper license key for the host RP-LPTP04. Action : Contact support. a.a.a.c.a(Unknown Source) a.a.b.a.rb.init(Unknown Source) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:263) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) java.lang.Thread.run(Unknown Source) I have generated license key for my host: RP-LPTP04.redpoint.com and entered this key in the itrprof.properties file. |
| Comments |
| Comment by ubTools Support [ 18/Jun/08 08:38 AM ] |
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Hello,
According to the error message, you should generate a license key for RP-LPTP04, not for RP-LPTP04.redpoint.com. Please regenerate, and let me know the result. thanks. |
| Comment by Sofia Smolen [ 18/Jun/08 01:47 PM ] |
| I generated license key for RP-LPTP04 and had an error 'Unauthorized access'. Then I generated key using my IP address, which did not work either. Unfortunately I did not save keys generated for RP-LPTP04. Is it possible to get key for RP-LPTP04 and why this key did not work? |
| Comment by ubTools Support [ 19/Jun/08 10:08 AM ] |
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Hello,
The license key you generated emailed you. You got Unauthorized access, because your IP address is not defined in webapps/ubtools/WEB-INF/classes/com/ubTools/servlet/itrprof/AuthorizedClients.txt Or, you can use ubAdmin web page to setup ubTools product. |
| Comment by Sofia Smolen [ 19/Jun/08 07:45 PM ] |
| Thank you, the issue is resolved. |
| Comment by ubTools Support [ 19/Jun/08 07:48 PM ] |
| Closing... |
